Spark Plug - DENSO - New DENSO Double Platinum Spark Plug
Part: P16PR11- Manufactured to the strictest OE performance, durability and emissions standards.
- Manufacturer:
- DENSO
- Part Number:
- P16PR11
- Manufacturer Part Number:
- P16PR11
- Description:
- Spark Plug
- Long Description:
- Double Platinum Spark Plug
- Part Type:
- Spark Plug
- Category:
- Ignition
- Subcategory:
- Secondary Ignition
Product Details
- Condition:
- New
- Product Fit:
- Direct Fit
- Weight:
- 0.12 pounds
- Height:
- 0.96"
- Width:
- 0.96"
- Length:
- 3.35"
- UOM:
- EA
- Quantity Sold:
- Sold individually
- Qty Per Application:
- 4
- Minimum Order Qty:
- 1
- Item GTIN:
- 042511031142
Technical Details
- CTO
- JP
- Emission Code
- 1
- Harmonized Tariff Code (Schedule B)
- 8511100000
- Harmonized Tariff Code (HTS)
- 8511100000
- Life Cycle Status Code
- 2
- Life Cycle Status Description
- Available to Order
- SDR Required Flag
- N
- National Popularity Code
- C
- National Popularity Description
- Next 15% of Product Group Sales Value
- Maximum Cases per Pallet Layer
- 15
- Pallet Layer Maximum
- 5
- Remanufactured Part
- N
- Taxable
- Y
- Abbreviated Product Description
- Spark Plug
- AAIA Part Type Description
- Spark Plug
- Long Product Description
- Spark Plug Double Platinum
- Extended Product Description
- Spark Plug Double Platinum
- Product Description - Invoice
- Spark Plug Double Platinum
- Key Search Words
- Platinum Spark Plug
- Label Description
- Spark Plug Double Platinum
- Marketing Description
- Manufactured to the strictest OE performance, durability and emissions standards.
- Short Product Description
- Spark Plug
- Slang Description
- Spark Plug Double Platinum
- UN/SPSC Description
- Spark Plug Double Platinum
- Center Electrode Core Material
- Copper
- Center Electrode Tip Material
- Platinum
- Ground Configuration
- Standard
- Ground Electrode Core Material
- Nickel
- Ground Electrode Quantity
- 1
- Ground Electrode Tip Design
- Platinum Chip
- Hex Size
- 20.6 Millimeter
- Manufacturer Heat Range
- 16
- Pre-Gap Size
- 0.044 IN
- Reach
- 19.00 MM
- Resistance
- 5000 82
- Seat Type
- Gasket
Specifications
The DENSO Spark Plug contains no remanufactured components, and is designed to operate in either city or highway driving.
This part fits at least: 96 vehicles
Year | Make | Model | Engine | Notes |
---|---|---|---|---|
2006 | Kia | Optima | 2.4L 2351cc L4 GAS FI VIN 6 U/KHP DOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
2005 | Kia | Optima | 2.4L 2351cc L4 GAS FI VIN 6 U/KHP DOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
2004 | Hyundai | Santa Fe | 2.4L 2351cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
2004 | Hyundai | Sonata | 2.4L 2351cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
2004 | Kia | Optima | 2.4L 2351cc L4 GAS FI VIN 6 U/KHP DOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
2003 | Hyundai | Santa Fe | 2.4L 2351cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
2003 | Hyundai | Sonata | 2.4L 2351cc L4 GAS FI VIN S U/KHP DOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
2003 | Kia | Optima | 2.4L 2351cc L4 GAS FI VIN 6 U/KHP DOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
2002 | Hyundai | Santa Fe | 2.4L 2351cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
2002 | Hyundai | Sonata | 2.4L 2351cc L4 GAS FI VIN S U/KHP DOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
2002 | Kia | Optima | 2.4L 2351cc L4 GAS FI VIN 6 U/KHP DOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
2001 | Kia | Optima | 2.4L 2351cc L4 GAS FI VIN 6 U/KHP DOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1999 | Mitsubishi | 3000GT | 3.0L 2972cc V6 GAS FI VIN H U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] SOHC, Natural; Quantity needed per vehicle: 6 |
1999 | Mitsubishi | Mirage | 1.5L 1468cc L4 GAS FI VIN A U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1998 | Mitsubishi | 3000GT | 3.0L 2972cc V6 GAS FI VIN H U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] SOHC, Natural; Quantity needed per vehicle: 6 |
1998 | Mitsubishi | Mirage | 1.5L 1468cc L4 GAS FI VIN A U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1997 | Mitsubishi | 3000GT | 3.0L 2972cc V6 GAS FI VIN H U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] SOHC, Natural; Quantity needed per vehicle: 6 |
1997 | Mitsubishi | Mirage | 1.5L 1468cc L4 GAS FI VIN A U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1996 | Hyundai | Sonata | 3.0L 2972cc V6 GAS FI VIN T U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1996 | Mitsubishi | Mirage | 1.5L 1468cc L4 GAS FI VIN A U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1995 | Hyundai | Sonata | 3.0L 2972cc V6 GAS FI VIN T U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1995 | Mitsubishi | Mirage | 1.5L 1468cc L4 GAS FI VIN A U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1994 | Hyundai | Sonata | 3.0L 2972cc V6 GAS FI VIN T U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1994 | Mazda | 323 | 1.6L 1597cc L4 GAS FI VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1994 | Mazda | 323 | 1.6L 1597cc L4 GAS FI VIN - U/KHP U/K Naturally Aspirated U/K | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1994 | Mitsubishi | Mighty Max | 3.0L 2972cc V6 GAS FI VIN H U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1994 | Mitsubishi | Mirage | 1.5L 1468cc L4 GAS FI VIN A U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1994 | Mitsubishi | Montero | 3.0L 2972cc V6 GAS FI VIN H U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1993 | Hyundai | Sonata | 3.0L 2972cc V6 GAS FI VIN T U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1993 | Mazda | 323 | 1.6L 1597cc L4 GAS FI VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1993 | Mazda | B2200 | 2.2L 2184cc L4 GAS FI VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] FI; Quantity needed per vehicle: 4 |
1993 | Mitsubishi | Mighty Max | 3.0L 2972cc V6 GAS FI VIN H U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1993 | Mitsubishi | Mirage | 1.5L 1468cc L4 GAS FI VIN A U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1993 | Mitsubishi | Montero | 3.0L 2972cc V6 GAS FI VIN H U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1992 | Daihatsu | Charade | 1.0L 993cc L3 GAS FI VIN 0 U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 3 |
1992 | Hyundai | Sonata | 3.0L 2972cc V6 GAS FI VIN T U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1992 | Mazda | 323 | 1.6L 1597cc L4 GAS FI VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1992 | Mazda | 323 | 1.6L 1597cc L4 GAS FI VIN - U/KHP U/K Naturally Aspirated U/K | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1992 | Mazda | B2200 | 2.2L 2184cc L4 GAS FI VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] FI; Quantity needed per vehicle: 4 |
1992 | Mitsubishi | Mighty Max | 3.0L 2972cc V6 GAS FI VIN S U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1992 | Mitsubishi | Mirage | 1.5L 1468cc L4 GAS FI VIN A U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1992 | Mitsubishi | Montero | 3.0L 2972cc V6 GAS FI VIN S U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1991 | Daihatsu | Charade | 1.0L 993cc L3 GAS FI VIN 0 U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 3 |
1991 | Hyundai | Sonata | 3.0L 2972cc V6 GAS FI VIN T U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1991 | Mazda | 323 | 1.6L 1597cc L4 GAS FI VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1991 | Mazda | B2200 | 2.2L 2184cc L4 GAS FI VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] FI; Quantity needed per vehicle: 4 |
1991 | Mitsubishi | Mighty Max | 3.0L 2972cc V6 GAS FI VIN S U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1991 | Mitsubishi | Montero | 3.0L 2972cc V6 GAS FI VIN S U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1990 | Daihatsu | Charade | 1.0L 993cc L3 GAS FI VIN 0 U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 3 |
1990 | Hyundai | Sonata | 3.0L 2972cc V6 GAS FI VIN T U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1990 | Mazda | 323 | 1.6L 1597cc L4 GAS FI VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1990 | Mazda | B2200 | 2.2L 2184cc L4 GAS FI VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] FI; Quantity needed per vehicle: 4 |
1990 | Mitsubishi | Mighty Max | 3.0L 2972cc V6 GAS FI VIN S U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1990 | Mitsubishi | Montero | 3.0L 2972cc V6 GAS FI VIN S U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1989 | Daihatsu | Charade | 1.0L 993cc L3 GAS FI VIN 0 U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 3 |
1989 | Mazda | 323 | 1.6L 1597cc L4 GAS FI VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Natural; Quantity needed per vehicle: 4 |
1989 | Mitsubishi | Montero | 3.0L 2972cc V6 GAS FI VIN S U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 6 |
1988 | Daihatsu | Charade | 1.0L 993cc L3 GAS FI VIN 0 U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 3 |
1988 | Mazda | 323 | 1.6L 1597cc L4 GAS FI VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Natural; Quantity needed per vehicle: 4 |
1988 | Nissan | Pulsar NX | 1.6L 1597cc L4 GAS FI VIN P U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1988 | Nissan | Sentra | 1.6L 1597cc L4 GAS FI VIN P U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1987 | Mazda | 323 | 1.6L 1597cc L4 GAS FI VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1987 | Nissan | Pulsar NX | 1.6L 1597cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1987 | Nissan | Pulsar NX | 1.6L 1597cc L4 GAS FI VIN P U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1987 | Nissan | Sentra | 1.6L 1597cc L4 GAS CARB VIN P U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1987 | Nissan | Sentra | 1.6L 1597cc L4 GAS FI VIN P U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1986 | Honda | Civic | 1.3L 1342cc L4 GAS CARB VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1986 | Mazda | 323 | 1.6L 1597cc L4 GAS FI VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1986 | Nissan | Sentra | 1.6L 1597cc L4 GAS CARB VIN P U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1985 | Honda | Civic | 1.3L 1342cc L4 GAS CARB VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1985 | Mitsubishi | Mighty Max | 2.6L 2555cc L4 GAS CARB VIN E U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1985 | Nissan | Sentra | 1.6L 1597cc L4 GAS CARB VIN P U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1984 | Honda | Accord | 1.8L 1829cc L4 GAS CARB VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1984 | Honda | Accord | 1.8L 1829cc L4 GAS CARB VIN - U/KHP U/K Naturally Aspirated U/K | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1984 | Honda | Civic | 1.3L 1342cc L4 GAS CARB VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1984 | Honda | Civic | 1.5L 1487cc L4 GAS CARB VIN - U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1984 | Mitsubishi | Mighty Max | 2.6L 2555cc L4 GAS CARB VIN E U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1984 | Mitsubishi | Montero | 2.6L 2555cc L4 GAS CARB VIN E U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1983 | Mitsubishi | Mighty Max | 2.6L 2555cc L4 GAS CARB VIN 7 U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1983 | Mitsubishi | Montero | 2.6L 2555cc L4 GAS CARB VIN 7 U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1983 | Plymouth | Sapporo | 2.6L 2555cc L4 GAS CARB VIN 7 U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1982 | Plymouth | Arrow Pickup | 2.6L 2555cc L4 GAS CARB VIN 7 U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1982 | Plymouth | Sapporo | 2.6L 2555cc L4 GAS CARB VIN 7 U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1981 | Plymouth | Arrow Pickup | 2.6L 2555cc L4 GAS CARB VIN 7 U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1981 | Plymouth | Sapporo | 2.6L 2555cc L4 GAS CARB VIN 7 U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1980 | Dodge | Challenger | 2.6L 2555cc L4 GAS CARB VIN F U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1980 | Dodge | Colt | 2.6L 2555cc L4 GAS CARB VIN F U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1980 | Plymouth | Arrow | 2.6L 2555cc L4 GAS CARB VIN F U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1980 | Plymouth | Sapporo | 2.6L 2555cc L4 GAS CARB VIN F U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1979 | Dodge | Challenger | 2.6L 2555cc L4 GAS CARB VIN F U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1979 | Dodge | Colt | 2.6L 2555cc L4 GAS CARB VIN F U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1979 | Plymouth | Arrow | 2.6L 2555cc L4 GAS CARB VIN F U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1979 | Plymouth | Sapporo | 2.6L 2555cc L4 GAS CARB VIN F U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1978 | Dodge | Challenger | 2.6L 2555cc L4 GAS CARB VIN F U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1978 | Dodge | Colt | 2.6L 2555cc L4 GAS CARB VIN F U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
1978 | Plymouth | Sapporo | 2.6L 2555cc L4 GAS CARB VIN F U/KHP SOHC Naturally Aspirated | [Double Platinum Spark Plug] Quantity needed per vehicle: 4 |
Warranty Information
New products purchased from our store are covered by a manufacturer warranty. Other than applicable manufacturer warranties, or as otherwise provided in these Terms & Conditions, there are no warranties, express or implied for any of our products, and we specifically disclaim any warranty of merchantability or fitness for a particular purpose for tires, aftermarket wheels, and tire & aftermarket wheel packages.
For other parts, we provide a limited warranty of 90 days from the date received by the original purchaser or installer, unless otherwise specified, which covers the replacement of a defective part(s). The warranty applies only to parts replacement with same or better quality. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it is accompanied by the original sales invoice. All items must be in their original condition and must not be damaged due to incorrect installation upon return. The warranty is limited only to the original purchaser and is non-transferable.
All items are given a limited 90-days warranty period by the manufacturer. The manufacturer will allow the parts to be covered by their warranty provided that the part was not modified by the buyer.
Under NO circumstances will our liability exceed the amount of the original sale.
Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.
The warranty does not cover airfreight charges, labor expenses, towing expenses, or rental car expenses resulting from installation errors. Return shipping is the responsibility of the buyer. We will not reimburse any return shipping charges incurred.
All returned items must have the RA (Return Authorization) number written outside the shipping box prior to return. The RA Numbers can be obtained by creating a return from within your account. Returned items without RA numbers will not be accepted.
Our liability does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.