Engine Oil Drain Plug - DORMAN - AUTOGRADE - New DORMAN - AUTOGRADE Engine Oil Drain Plug
Part: 65423- Cost-effective solution - offers original equipment performance at competitive price
- Ideal replacement - this engine oil drain plug matches the fit and function of the original drain plug
- Quality tested - this part has undergone try-on testing to ensure a quality seal
- Durable construction - this replacement drain plug is made of corrosion-resistant materials for reliable service
- Manufacturer:
- DORMAN - AUTOGRADE
- Part Number:
- 65423
- Manufacturer Part Number:
- 65423
- Description:
- Engine Oil Drain Plug
- Long Description:
- Engine Oil Drain Plug
- Part Type:
- Engine Oil Drain Plug
- Category:
- Engine
- Subcategory:
- Hardware Fasteners And Fittings
Product Details
- Condition:
- New
- Product Fit:
- Direct Fit
- Weight:
- 0.069 pounds
- Height:
- 1"
- Width:
- 1.75"
- Length:
- 4.563"
- UOM:
- EA
- Quantity Sold:
- Sold individually
- Qty Per Application:
- 0
- Minimum Order Qty:
- 1
- Item GTIN:
- 037495654234
Technical Details
- CTO
- CN
- Emission Code
- 1
- Harmonized Tariff Code (Schedule B)
- 8409914000
- Life Cycle Status Code
- 2
- Life Cycle Status Description
- Available to Order
- National Popularity Code
- A
- PRC
- NEW
- Bolt Grade
- 3
- Color
- Silver
- Describe Type
- Pilot Point With Inset Gasket
- Drain Method
- Conventional
- Gasket Or Seal Included
- No
- Gasket Type
- Gasket O-Ring
- Head Drive Type
- Hex
- Head Size (SAE/Metric)
- 10 mm
- Length
- 0.59 IN
- Magnetic
- No
- Material
- Steel
- Oversized Thread
- No
- Package Contents
- 1 Oil Drain Plug
- SAE or Metric
- Metric
- Socket Points
- 6
- Special Tool Required
- No
- Thread Diameter
- 14 MM
- Thread Pitch
- 1.5 mm
- Thread Size
- M14-1.50
- Thread Type
- Fine
- Threads Per Inch
- 0
- APS
- Buick 2021-13, Cadillac 2016-14, Chevrolet 2021-11
- Application Summary
- Buick 2021-13, Cadillac 2016-14, Chevrolet 2021-11
- Long Product Description
- Pilot Point Drain Plug, M14-1.50 Thread, 10mm Head
- FAB
- Cost-effective solution - offers original equipment performance at competitive price
- FAB
- Ideal replacement - this engine oil drain plug matches the fit and function of the original drain plug
- FAB
- Quality tested - this part has undergone try-on testing to ensure a quality seal
- FAB
- Durable construction - this replacement drain plug is made of corrosion-resistant materials for reliable service
- Key Search Words
- Engine, Oil, Drain, Plug, Plugs, Drains
- KSW
- Engine, Oil, Drain, Plug, Plugs, Drains
- Label Description
- OIL DRAIN PLUG
- Marketing Description
- This replacement engine oil drain plug is a direct replacement for a damaged or worn original equipment drain plug, precisely matching the thread pitch to ensure a quality seal.
- Short Product Description
- OIL DRAIN PLUG
- Slang Description
- Oil Pan Drain Plug
- SLD
- Oil Pan Drain Plug
Specifications
The DORMAN - AUTOGRADE Engine Oil Drain Plug contains no remanufactured components, and is designed to operate in either city or highway driving.
This part fits at least: 81 vehicles
| Year | Make | Model | Engine | Notes |
|---|---|---|---|---|
| 2021 | Buick | Encore | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Eng Code: LUV; Quantity needed per vehicle: 1 |
| 2021 | Chevrolet | Trax | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Eng Code: LUV; Quantity needed per vehicle: 1 |
| 2020 | Buick | Encore | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2020 | Chevrolet | Sonic | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2020 | Chevrolet | Trax | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2019 | Buick | Encore | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Eng Code: LUV; Quantity needed per vehicle: 1 |
| 2019 | Chevrolet | Sonic | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2019 | Chevrolet | Trax | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2018 | Buick | Encore | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Eng Code: LUV; Quantity needed per vehicle: 1 |
| 2018 | Chevrolet | Sonic | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2018 | Chevrolet | Sonic | 1.8L 1796cc L4 FLEX FI VIN H 138HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans, Eng Code: LUW; Quantity needed per vehicle: 1 |
| 2018 | Chevrolet | Sonic | 1.8L 1796cc L4 GAS FI VIN G 138HP DOHC Naturally Aspirated Ecotec PZEV | [Engine Oil Drain Plug] Eng Code: LWE; Quantity needed per vehicle: 1 |
| 2018 | Chevrolet | Sonic | 1.8L 1796cc L4 GAS FI VIN H 138HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans, Eng Code: LUW; Quantity needed per vehicle: 1 |
| 2018 | Chevrolet | Trax | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2017 | Buick | Encore | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Eng Code: LUV; Quantity needed per vehicle: 1 |
| 2017 | Chevrolet | Sonic | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2017 | Chevrolet | Sonic | 1.8L 1796cc L4 FLEX FI VIN H 138HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans, Eng Code: LUW; Quantity needed per vehicle: 1 |
| 2017 | Chevrolet | Sonic | 1.8L 1796cc L4 GAS FI VIN G 138HP DOHC Naturally Aspirated Ecotec PZEV | [Engine Oil Drain Plug] Eng Code: LWE; Quantity needed per vehicle: 1 |
| 2017 | Chevrolet | Sonic | 1.8L 1796cc L4 GAS FI VIN H 138HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans, Eng Code: LUW; Quantity needed per vehicle: 1 |
| 2017 | Chevrolet | Trax | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2016 | Buick | Encore | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Eng Code: LUV; Quantity needed per vehicle: 1 |
| 2016 | Cadillac | ELR | 1.4L 1398cc L4 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN 4 149HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2016 | Chevrolet | Cruze | 1.4L 1364cc L4 GAS FI VIN - U/KHP N/A Turbocharged N/A | [Engine Oil Drain Plug] Eng Code: LUJ; Quantity needed per vehicle: 1 |
| 2016 | Chevrolet | Cruze | 1.8L 1796cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated N/A | [Engine Oil Drain Plug] Eng Code: LUW; Quantity needed per vehicle: 1 |
| 2016 | Chevrolet | Cruze Limited | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Eng Code: LUV; Quantity needed per vehicle: 1 |
| 2016 | Chevrolet | Cruze Limited | 1.8L 1796cc L4 FLEX FI VIN H 138HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Eng Code: LUW; Quantity needed per vehicle: 1 |
| 2016 | Chevrolet | Cruze Limited | 1.8L 1796cc L4 GAS FI VIN G 138HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Eng Code: LWE; Quantity needed per vehicle: 1 |
| 2016 | Chevrolet | Cruze Limited | 1.8L 1796cc L4 GAS FI VIN H 138HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Eng Code: LUW; Quantity needed per vehicle: 1 |
| 2016 | Chevrolet | Sonic | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2016 | Chevrolet | Sonic | 1.8L 1796cc L4 FLEX FI VIN H 138HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans, Eng Code: LUW; Quantity needed per vehicle: 1 |
| 2016 | Chevrolet | Sonic | 1.8L 1796cc L4 GAS FI VIN G 138HP DOHC Naturally Aspirated Ecotec PZEV | [Engine Oil Drain Plug] Eng Code: LWE; Quantity needed per vehicle: 1 |
| 2016 | Chevrolet | Sonic | 1.8L 1796cc L4 GAS FI VIN H 138HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans, Eng Code: LUW; Quantity needed per vehicle: 1 |
| 2016 | Chevrolet | Trax | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2015 | Buick | Encore | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Eng Code: LUV; Quantity needed per vehicle: 1 |
| 2015 | Cadillac | ELR | 1.4L 1398cc L4 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN 4 149HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2015 | Chevrolet | Cruze | 1.4L 1364cc L4 GAS FI VIN 8 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2015 | Chevrolet | Cruze | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2015 | Chevrolet | Cruze | 1.8L 1796cc L4 FLEX FI VIN H 136HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2015 | Chevrolet | Cruze | 1.8L 1796cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2015 | Chevrolet | Cruze | 1.8L 1796cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated N/A | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2015 | Chevrolet | Cruze | 1.8L 1796cc L4 GAS FI VIN G 136HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2015 | Chevrolet | Sonic | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2015 | Chevrolet | Sonic | 1.8L 1796cc L4 FLEX FI VIN H 136HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2015 | Chevrolet | Sonic | 1.8L 1796cc L4 GAS FI VIN G 136HP DOHC Naturally Aspirated Ecotec PZEV | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2015 | Chevrolet | Trax | 1.4L 1364cc L4 GAS FI VIN B 140HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2015 | Chevrolet | Volt | 1.4L 1398cc L4 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN 4 149HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2014 | Buick | Encore | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Eng Code: LUV; Quantity needed per vehicle: 1 |
| 2014 | Cadillac | ELR | 1.4L 1398cc L4 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN 4 149HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2014 | Chevrolet | Cruze | 1.4L 1364cc L4 GAS FI VIN - U/KHP N/A Turbocharged N/A | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2014 | Chevrolet | Cruze | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2014 | Chevrolet | Cruze | 1.8L 1796cc L4 FLEX FI VIN H 136HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2014 | Chevrolet | Cruze | 1.8L 1796cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2014 | Chevrolet | Cruze | 1.8L 1796cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated N/A | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2014 | Chevrolet | Cruze | 1.8L 1796cc L4 GAS FI VIN G 136HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2014 | Chevrolet | Sonic | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2014 | Chevrolet | Sonic | 1.8L 1796cc L4 FLEX FI VIN H 136HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2014 | Chevrolet | Sonic | 1.8L 1796cc L4 GAS FI VIN G 136HP DOHC Naturally Aspirated Ecotec PZEV | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2014 | Chevrolet | Trax | 1.4L 1364cc L4 GAS FI VIN B 140HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2014 | Chevrolet | Volt | 1.4L 1398cc L4 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN 4 149HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2013 | Buick | Encore | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Eng Code: LUV; Quantity needed per vehicle: 1 |
| 2013 | Chevrolet | Cruze | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Trans: Manual Trans; Quantity needed per vehicle: 1 |
| 2013 | Chevrolet | Cruze | 1.8L 1796cc L4 FLEX FI VIN H 136HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2013 | Chevrolet | Cruze | 1.8L 1796cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2013 | Chevrolet | Cruze | 1.8L 1796cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated N/A | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2013 | Chevrolet | Cruze | 1.8L 1796cc L4 GAS FI VIN G 136HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2013 | Chevrolet | Sonic | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Trans: Manual Trans; Quantity needed per vehicle: 1 |
| 2013 | Chevrolet | Sonic | 1.8L 1796cc L4 FLEX FI VIN H 136HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2013 | Chevrolet | Sonic | 1.8L 1796cc L4 GAS FI VIN G 136HP DOHC Naturally Aspirated Ecotec PZEV | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2013 | Chevrolet | Trax | 1.4L 1364cc L4 GAS FI VIN B 140HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Quantity needed per vehicle: 1 |
| 2013 | Chevrolet | Volt | 1.4L 1398cc L4 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN 4 149HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2012 | Chevrolet | Cruze | 1.4L 1364cc L4 GAS FI VIN C 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Trans: Manual Trans; Quantity needed per vehicle: 1 |
| 2012 | Chevrolet | Cruze | 1.8L 1796cc L4 FLEX FI VIN H 136HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2012 | Chevrolet | Cruze | 1.8L 1796cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2012 | Chevrolet | Cruze | 1.8L 1796cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated N/A | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2012 | Chevrolet | Sonic | 1.4L 1364cc L4 GAS FI VIN B 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Trans: Manual Trans; Quantity needed per vehicle: 1 |
| 2012 | Chevrolet | Sonic | 1.8L 1796cc L4 FLEX FI VIN H 136HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2012 | Chevrolet | Volt | 1.4L 1398cc L4 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN 4 149HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2011 | Chevrolet | Cruze | 1.4L 1364cc L4 GAS FI VIN 9 138HP DOHC Turbocharged Ecotec | [Engine Oil Drain Plug] Trans: Manual Trans; Quantity needed per vehicle: 1 |
| 2011 | Chevrolet | Cruze | 1.8L 1796cc L4 FLEX FI VIN H 136HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2011 | Chevrolet | Cruze | 1.8L 1796cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
| 2011 | Chevrolet | Volt | 1.4L 1398cc L4 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN 4 149HP DOHC Naturally Aspirated Ecotec | [Engine Oil Drain Plug] Auto Trans; Quantity needed per vehicle: 1 |
Warranty Information
New products purchased from our store are covered by a manufacturer warranty. Other than applicable manufacturer warranties, or as otherwise provided in these Terms & Conditions, there are no warranties, express or implied for any of our products, and we specifically disclaim any warranty of merchantability or fitness for a particular purpose for tires, aftermarket wheels, and tire & aftermarket wheel packages.
For other parts, we provide a limited warranty of 90 days from the date received by the original purchaser or installer, unless otherwise specified, which covers the replacement of a defective part(s). The warranty applies only to parts replacement with same or better quality. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it is accompanied by the original sales invoice. All items must be in their original condition and must not be damaged due to incorrect installation upon return. The warranty is limited only to the original purchaser and is non-transferable.
All items are given a limited 90-days warranty period by the manufacturer. The manufacturer will allow the parts to be covered by their warranty provided that the part was not modified by the buyer.
Under NO circumstances will our liability exceed the amount of the original sale.
Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.
The warranty does not cover airfreight charges, labor expenses, towing expenses, or rental car expenses resulting from installation errors. Return shipping is the responsibility of the buyer. We will not reimburse any return shipping charges incurred.
All returned items must have the RA (Return Authorization) number written outside the shipping box prior to return. The RA Numbers can be obtained by creating a return from within your account. Returned items without RA numbers will not be accepted.
Our liability does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.