Drive Shaft - DORMAN OE SOLUTIONS - New DORMAN OE SOLUTIONS Drive Shaft
Part: 938-278- 100% new - this drive shaft is made from all new components so there's no core charge or return hassle
- Ready to install - this drive shaft arrives pre-balanced to make installation quick and simple
- Serviceable construction - non-staked universal joints are designed for future serviceability
- Direct replacement - this drive shaft is made to the original equipment dimensions for dependable fit and performance
- Manufacturer:
- DORMAN OE SOLUTIONS
- Part Number:
- 938-278
- Manufacturer Part Number:
- 938-278
- Description:
- Drive Shaft
- Long Description:
- Drive Shaft
- Part Type:
- Drive Shaft
- Category:
- Driveline/Axles
- Subcategory:
- Drive Shaft
Product Details
- Condition:
- New
- Product Fit:
- Direct Fit
- Weight:
- 19.23 pounds
- Height:
- 5.25"
- Width:
- 5.5"
- Length:
- 41.5"
- UOM:
- EA
- Quantity Sold:
- Sold individually
- Qty Per Application:
- 0
- Minimum Order Qty:
- 1
- Item GTIN:
- 037495357135
Technical Details
- CTO
- US
- Emission Code
- 1
- Harmonized Tariff Code (Schedule B)
- 8708998175
- Life Cycle Status Code
- 2
- Life Cycle Status Description
- Available to Order
- National Popularity Code
- W
- PRC
- NEW
- APS
- Chevrolet 1999-95, GMC 1999-95
- Application Summary
- Chevrolet 1999-95, GMC 1999-95
- Long Product Description
- Front Driveshaft Assembly
- FAB
- 100% new - this drive shaft is made from all new components so there's no core charge or return hassle
- FAB
- Ready to install - this drive shaft arrives pre-balanced to make installation quick and simple
- FAB
- Serviceable construction - non-staked universal joints are designed for future serviceability
- FAB
- Direct replacement - this drive shaft is made to the original equipment dimensions for dependable fit and performance
- Key Search Words
- Drive, Driveshaft, Shaft
- KSW
- Drive, Driveshaft, Shaft
- Label Description
- DRIVESHAFT
- Marketing Description
- Replacing a drive shaft doesn't have to be complicated. This complete drive shaft assembly is pre-balanced and ready to install with 100% new yokes, tubes, constant velocity (CV) joints and universal joints.
- Short Product Description
- Front Driveshaft
- Slang Description
- Propeller Shaft
- Slang Description
- Driveshaft Assembly
- SLD
- Driveshaft Assembly
- SLD
- Propeller Shaft
- Axle Nut Included
- No
- CV Joints Included
- No
- Drive Shaft Length (In)
- 33.875 in
- Drive Shaft Wall Thickness (In)
- 0.12 in
- Grade Type
- Regular
- Greaseable Drive Shaft
- Yes
- Overall Length Adjustable
- Yes
- Package Contents
- 1 Driveshaft
- Shaft Diameter
- 2 IN
- Shaft Material
- Steel
- Slip Yoke
- No
Specifications
The DORMAN OE SOLUTIONS Drive Shaft contains no remanufactured components, and is designed to operate in either city or highway driving.
This part fits at least: 77 vehicles
| Year | Make | Model | Engine | Notes |
|---|---|---|---|---|
| 1999 | Chevrolet | K1500 | 5.0L -cc V8 GAS FI VIN M U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1999 | Chevrolet | K1500 | 5.7L -cc V8 GAS FI VIN R U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1999 | Chevrolet | Tahoe | 5.7L -cc V8 GAS FI VIN R U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1999 | Chevrolet | Tahoe | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1999 | GMC | K1500 | 5.0L -cc V8 GAS FI VIN M U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1999 | GMC | K1500 | 5.7L -cc V8 GAS FI VIN R U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1998 | Chevrolet | K1500 | 4.3L -cc V6 GAS FI VIN W U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1998 | Chevrolet | K1500 | 5.0L -cc V8 GAS FI VIN M U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1998 | Chevrolet | K1500 | 5.7L -cc V8 GAS FI VIN R U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1998 | Chevrolet | K1500 | 6.5L -cc V8 DIESEL FI VIN F U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1998 | Chevrolet | K1500 | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1998 | Chevrolet | Tahoe | 5.7L -cc V8 GAS FI VIN R U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1998 | Chevrolet | Tahoe | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1998 | GMC | K1500 | 4.3L -cc V6 GAS FI VIN W U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1998 | GMC | K1500 | 5.0L -cc V8 GAS FI VIN M U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1998 | GMC | K1500 | 5.7L -cc V8 GAS FI VIN R U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1998 | GMC | K1500 | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1997 | Chevrolet | K1500 | 4.3L -cc V6 GAS FI VIN W U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1997 | Chevrolet | K1500 | 5.0L -cc V8 GAS FI VIN M U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1997 | Chevrolet | K1500 | 5.7L -cc V8 GAS FI VIN R U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1997 | Chevrolet | K1500 | 6.5L -cc V8 DIESEL FI VIN F U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1997 | Chevrolet | K1500 | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1997 | Chevrolet | Tahoe | 5.7L -cc V8 GAS FI VIN R U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1997 | Chevrolet | Tahoe | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1997 | GMC | K1500 | 4.3L -cc V6 GAS FI VIN W U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1997 | GMC | K1500 | 5.0L -cc V8 GAS FI VIN M U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1997 | GMC | K1500 | 5.7L -cc V8 GAS FI VIN R U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1997 | GMC | K1500 | 6.5L -cc V8 DIESEL FI VIN F U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1997 | GMC | K1500 | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1997 | GMC | Yukon | 5.7L -cc V8 GAS FI VIN R U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1997 | GMC | Yukon | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1996 | Chevrolet | K1500 | 4.3L -cc V6 GAS FI VIN W U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1996 | Chevrolet | K1500 | 5.0L -cc V8 GAS FI VIN M U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1996 | Chevrolet | K1500 | 5.7L -cc V8 GAS FI VIN R U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1996 | Chevrolet | K1500 | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1996 | Chevrolet | Tahoe | 5.7L -cc V8 GAS FI VIN R U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1996 | Chevrolet | Tahoe | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1996 | GMC | K1500 | 4.3L -cc V6 GAS FI VIN W U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1996 | GMC | K1500 | 5.0L -cc V8 GAS FI VIN M U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1996 | GMC | K1500 | 5.7L -cc V8 GAS FI VIN R U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1996 | GMC | K1500 | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1996 | GMC | Yukon | 5.7L -cc V8 GAS FI VIN R U/KHP OHV Naturally Aspirated Vortec | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1996 | GMC | Yukon | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K1500 | 4.3L -cc V6 GAS FI VIN Z U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K1500 | 5.0L -cc V8 GAS FI VIN H U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K1500 | 5.7L -cc V8 GAS FI VIN K U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K1500 | 6.5L -cc V8 DIESEL FI VIN P U/KHP OHV Naturally Aspirated | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K1500 | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K2500 | 4.3L -cc V6 GAS FI VIN Z U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K2500 | 5.0L -cc V8 GAS FI VIN H U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K2500 | 5.7L -cc V8 GAS FI VIN K U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K2500 | 6.5L -cc V8 DIESEL FI VIN F U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K2500 | 6.5L -cc V8 DIESEL FI VIN P U/KHP OHV Naturally Aspirated | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K2500 | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K2500 | 7.4L -cc V8 GAS FI VIN N U/KHP OHV Naturally Aspirated N/A | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K2500 Suburban | 5.7L -cc V8 GAS FI VIN K U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K2500 Suburban | 6.5L -cc V8 DIESEL FI VIN F U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | K2500 Suburban | 7.4L -cc V8 GAS FI VIN N U/KHP OHV Naturally Aspirated N/A | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | Tahoe | 5.7L -cc V8 GAS FI VIN K U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1995 | Chevrolet | Tahoe | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1995 | GMC | K1500 | 4.3L -cc V6 GAS FI VIN Z U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | K1500 | 5.0L -cc V8 GAS FI VIN H U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | K1500 | 5.7L -cc V8 GAS FI VIN K U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | K1500 | 6.5L -cc V8 DIESEL FI VIN P U/KHP OHV Naturally Aspirated | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | K1500 | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | K2500 | 4.3L -cc V6 GAS FI VIN Z U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | K2500 | 5.0L -cc V8 GAS FI VIN H U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | K2500 | 5.7L -cc V8 GAS FI VIN K U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | K2500 | 6.5L -cc V8 DIESEL FI VIN F U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | K2500 | 6.5L -cc V8 DIESEL FI VIN P U/KHP OHV Naturally Aspirated | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | K2500 | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | K2500 | 7.4L -cc V8 GAS FI VIN N U/KHP OHV Naturally Aspirated N/A | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | K2500 Suburban | 5.7L -cc V8 GAS FI VIN K U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | K2500 Suburban | 6.5L -cc V8 DIESEL FI VIN F U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | K2500 Suburban | 7.4L -cc V8 GAS FI VIN N U/KHP OHV Naturally Aspirated N/A | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E; Quantity needed per vehicle: 1 |
| 1995 | GMC | Yukon | 5.7L -cc V8 GAS FI VIN K U/KHP OHV Naturally Aspirated Chevrolet | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
| 1995 | GMC | Yukon | 6.5L -cc V8 DIESEL FI VIN S U/KHP OHV Turbocharged | [Drive Shaft] Front; 4WD, Auto Trans, 4L80-E, 2 Door; Quantity needed per vehicle: 1 |
Warranty Information
New products purchased from our store are covered by a manufacturer warranty. Other than applicable manufacturer warranties, or as otherwise provided in these Terms & Conditions, there are no warranties, express or implied for any of our products, and we specifically disclaim any warranty of merchantability or fitness for a particular purpose for tires, aftermarket wheels, and tire & aftermarket wheel packages.
For other parts, we provide a limited warranty of 90 days from the date received by the original purchaser or installer, unless otherwise specified, which covers the replacement of a defective part(s). The warranty applies only to parts replacement with same or better quality. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it is accompanied by the original sales invoice. All items must be in their original condition and must not be damaged due to incorrect installation upon return. The warranty is limited only to the original purchaser and is non-transferable.
All items are given a limited 90-days warranty period by the manufacturer. The manufacturer will allow the parts to be covered by their warranty provided that the part was not modified by the buyer.
Under NO circumstances will our liability exceed the amount of the original sale.
Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.
The warranty does not cover airfreight charges, labor expenses, towing expenses, or rental car expenses resulting from installation errors. Return shipping is the responsibility of the buyer. We will not reimburse any return shipping charges incurred.
All returned items must have the RA (Return Authorization) number written outside the shipping box prior to return. The RA Numbers can be obtained by creating a return from within your account. Returned items without RA numbers will not be accepted.
Our liability does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.