Engine Valve Stem Oil Seal Set - FELPRO - New FELPRO Engine Valve Stem Oil Seal Set

Part: SS 72802
  • COVERAGE -- Available for domestic and foreign nameplate vehicles
  • ENGINEERING EXPERTISE -- Parts are reviewed, validated and approved by Fel-Pro engineers through rigorous research, development and testing
  • INSTALLATION AID -- Installation tool included to protect inner lip of seal from damage during seal installation
  • QUALITY MATERIALS -- Each valve stem seal features materials based on the specific application for your vehicle repair
  • RIGHT TYPE -- Valve stem seals designs are application-specific for the repair occasion using either deflector (umbrella) seals, O-ring style or positive seals
  • Price:   $ 60.68

  • Availability: In Stock

Fits your vehicle.

Product Details

Manufacturer:
FELPRO
Part Number:
SS 72802
Manufacturer Part Number:
SS 72802
Description:
Engine Valve Stem Oil Seal Set
Long Description:
Engine Valve Stem Oil Seal Set
Part Type:
Engine Valve Stem Oil Seal Set
Category:
Engine
Subcategory:
Gaskets And Sealing Systems

Technical Details

Condition:
New
Product Fit:
Direct Fit
Weight:
0.08 pounds
Height:
0.54"
Width:
4"
Length:
6"
UOM:
EA
Quantity Sold:
Sold individually
Qty Per Application:
1
Minimum Order Qty:
1
Item GTIN:
084113741463

Specifications

CTO
US
Emission Code
4
Canadian Harmonizing Tariff Code
4016931910
Harmonized Tariff Code (Schedule B)
4016931050
Harmonized Tariff Code (HTS)
4016931050
Life Cycle Status Code
2
Life Cycle Status Description
Available to Order
SDR Required Flag
N
PRC
NEW
Taxable
Y
Application Summary
1995-2001 Kia Sephia (Intake and Exhaust); 2000-2004 Kia Spectra (Intake and Exhaust); 1995-2002 Kia Sportage (Intake and Exhaust); 1994-1996 Ford Escort (Intake and Exhaust); 1993-1997 Ford Probe (Intake and Exhaust); 1994-1996 Mercury Tracer (Intake and Exhaust); 1994-2005 Mazda Miata (Intake and Exhaust); 1994-1996 Mazda MX-3 (Intake and Exhaust); 1993-1997 Mazda MX-6 (Intake and Exhaust); 1993-2002 Mazda 626 (Intake and Exhaust); 1995-2003 Mazda Protege (Intake and Exhaust); 2002-2003 Mazda Protege5 (Intake and Exhaust)
Long Product Description
Engine Valve Stem Oil Seal Set
Extended Product Description
FEL-PRO SS 72802 Engine Valve Stem Oil Seal Set
FAB
COVERAGE -- Available for domestic and foreign nameplate vehicles
FAB
ENGINEERING EXPERTISE -- Parts are reviewed, validated and approved by Fel-Pro engineers through rigorous research, development and testing
FAB
INSTALLATION AID -- Installation tool included to protect inner lip of seal from damage during seal installation
FAB
QUALITY MATERIALS -- Each valve stem seal features materials based on the specific application for your vehicle repair
FAB
RIGHT TYPE -- Valve stem seals designs are application-specific for the repair occasion using either deflector (umbrella) seals, O-ring style or positive seals
Product Description - Invoice
Valve Stem Seal Set
Marketing Description
Fel-Pro gaskets offer 100% vehicle sealing with application-specific materials to give you sealing solutions with the performance and durability professionals trust
Short Product Description
Valve Stem Seal Set
Grade Type
Premium
Material
High-temperature rubber

The FELPRO Engine Valve Stem Oil Seal Set contains no remanufactured components, and is designed to operate in either city or highway driving.

This part fits at least: 85 vehicles

Year Make Model Engine Notes
2005 Mazda Miata 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2005 Mazda Miata 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Turbocharged [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2004 Kia Spectra 1.8L 1793cc L4 GAS FI VIN 1 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2004 Mazda Miata 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2004 Mazda Miata 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Turbocharged [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2003 Kia Spectra 1.8L 1793cc L4 GAS FI VIN 1 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2003 Mazda Miata 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2003 Mazda Protege 1.6L 1589cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2003 Mazda Protege 2.0L 1998cc L4 GAS FI VIN - U/KHP DOHC Turbocharged [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2003 Mazda Protege 2.0L 2000cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2003 Mazda Protege5 2.0L 2000cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2002 Kia Spectra 1.8L 1793cc L4 GAS FI VIN 1 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2002 Kia Sportage 2.0L 1998cc L4 GAS FI VIN 3 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2002 Mazda 626 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2002 Mazda Miata 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2002 Mazda Protege 1.6L 1589cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2002 Mazda Protege 2.0L 2000cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2002 Mazda Protege5 2.0L 2000cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2001 Kia Sephia 1.8L 1793cc L4 GAS FI VIN 1 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2001 Kia Spectra 1.8L 1793cc L4 GAS FI VIN 1 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2001 Kia Sportage 2.0L 1998cc L4 GAS FI VIN 3 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2001 Mazda 626 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2001 Mazda Miata 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2001 Mazda Protege 1.6L 1589cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2001 Mazda Protege 2.0L 2000cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2000 Kia Sephia 1.8L 1793cc L4 GAS FI VIN 1 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2000 Kia Spectra 1.8L 1793cc L4 GAS FI VIN 1 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2000 Kia Sportage 2.0L 1998cc L4 GAS FI VIN 3 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2000 Mazda 626 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2000 Mazda Miata 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2000 Mazda Protege 1.6L 1589cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
2000 Mazda Protege 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Kia Sephia 1.8L 1793cc L4 GAS FI VIN 1 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Kia Sportage 2.0L 1998cc L4 GAS FI VIN 3 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Mazda 626 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Mazda Miata 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Mazda Protege 1.6L 1589cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Mazda Protege 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Kia Sephia 1.8L 1793cc L4 GAS FI VIN 1 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Kia Sportage 2.0L 1998cc L4 GAS FI VIN 3 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Mazda 626 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Mazda Protege 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Ford Probe 2.0L 1989cc L4 GAS FI VIN A U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Kia Sephia 1.6L 1597cc L4 GAS FI VIN 3 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Kia Sephia 1.6L 1597cc L4 GAS FI VIN 4 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Kia Sephia 1.8L 1839cc L4 GAS FI VIN 5 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Kia Sportage 2.0L 1998cc L4 GAS FI VIN 3 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Mazda 626 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Mazda Miata 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Mazda MX-6 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Mazda Protege 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Ford Escort 1.8L -cc L4 GAS FI VIN 8 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Ford Probe 2.0L 1989cc L4 GAS FI VIN A U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Kia Sephia 1.6L 1597cc L4 GAS FI VIN 3 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Kia Sephia 1.6L 1597cc L4 GAS FI VIN 4 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Kia Sephia 1.8L 1839cc L4 GAS FI VIN 5 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Kia Sportage 2.0L 1998cc L4 GAS FI VIN 3 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Mazda 626 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Mazda Miata 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Mazda MX-3 1.6L 1597cc L4 GAS FI VIN - U/KHP U/K Naturally Aspirated U/K [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Mazda MX-6 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Mazda Protege 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Mercury Tracer 1.8L -cc L4 GAS FI VIN 8 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Ford Escort 1.8L -cc L4 GAS FI VIN 8 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Ford Probe 2.0L 1989cc L4 GAS FI VIN A U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Kia Sephia 1.6L 1597cc L4 GAS FI VIN 3 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; VIN: 3, DOHC; Quantity needed per vehicle: 1
1995 Kia Sephia 1.8L 1839cc L4 GAS FI VIN 5 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Kia Sportage 2.0L 1998cc L4 GAS FI VIN 3 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; VIN: 3, DOHC; Quantity needed per vehicle: 1
1995 Mazda 626 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Mazda Miata 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Mazda MX-3 1.6L 1597cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Mazda MX-3 1.6L 1597cc L4 GAS FI VIN - U/KHP U/K Naturally Aspirated U/K [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Mazda MX-6 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Mazda Protege 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Mercury Tracer 1.8L -cc L4 GAS FI VIN 8 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Ford Escort 1.8L -cc L4 GAS FI VIN 8 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Ford Probe 2.0L 1989cc L4 GAS FI VIN A U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Mazda 626 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Mazda Miata 1.8L 1839cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Mazda MX-3 1.6L 1597cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Mazda MX-6 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Mercury Tracer 1.8L -cc L4 GAS FI VIN 8 U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1993 Ford Probe 2.0L 1989cc L4 GAS FI VIN A U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1993 Mazda 626 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1993 Mazda MX-6 2.0L 1991cc L4 GAS FI VIN - U/KHP DOHC Naturally Aspirated [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1

Warranty Information

New products purchased from our store are covered by a manufacturer warranty. Other than applicable manufacturer warranties, or as otherwise provided in these Terms & Conditions, there are no warranties, express or implied for any of our products, and we specifically disclaim any warranty of merchantability or fitness for a particular purpose for tires, aftermarket wheels, and tire & aftermarket wheel packages.

For other parts, we provide a limited warranty of 90 days from the date received by the original purchaser or installer, unless otherwise specified, which covers the replacement of a defective part(s). The warranty applies only to parts replacement with same or better quality. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it is accompanied by the original sales invoice. All items must be in their original condition and must not be damaged due to incorrect installation upon return. The warranty is limited only to the original purchaser and is non-transferable.

All items are given a limited 90-days warranty period by the manufacturer. The manufacturer will allow the parts to be covered by their warranty provided that the part was not modified by the buyer.

Under NO circumstances will our liability exceed the amount of the original sale.

Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.

The warranty does not cover airfreight charges, labor expenses, towing expenses, or rental car expenses resulting from installation errors. Return shipping is the responsibility of the buyer. We will not reimburse any return shipping charges incurred.

All returned items must have the RA (Return Authorization) number written outside the shipping box prior to return. The RA Numbers can be obtained by creating a return from within your account. Returned items without RA numbers will not be accepted.

Our liability does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.