Engine Valve Stem Oil Seal Set - FELPRO - New FELPRO Engine Valve Stem Oil Seal Set

Part: SS 72851
  • COVERAGE -- Available for domestic and foreign nameplate vehicles
  • INSTALLATION AID -- Installation tool included to protect inner lip of seal from damage during seal installation
  • QUALITY MATERIALS -- Each valve stem seal features materials based on the specific application for your vehicle repair
  • ENGINEERING EXPERTISE -- Parts are reviewed, validated and approved by Fel-Pro engineers through rigorous research, development and testing
  • RIGHT TYPE -- Valve stem seals designs are application-specific for the repair occasion using either deflector (umbrella) seals, O-ring style or positive seals
  • Price:   $ 38.39

  • Availability: Out of Stock

Fits your vehicle.

Product Details

Manufacturer:
FELPRO
Part Number:
SS 72851
Manufacturer Part Number:
SS 72851
Description:
Engine Valve Stem Oil Seal Set
Long Description:
Engine Valve Stem Oil Seal Set
Part Type:
Engine Valve Stem Oil Seal Set
Category:
Engine
Subcategory:
Gaskets And Sealing Systems

Technical Details

Condition:
New
Product Fit:
Direct Fit
Weight:
0.55 pounds
Height:
1.875"
Width:
4.5"
Length:
4.5"
UOM:
EA
Quantity Sold:
Sold individually
Qty Per Application:
1
Minimum Order Qty:
1
Item GTIN:
084113742521

Specifications

CTO
US
Emission Code
4
Canadian Harmonizing Tariff Code
4016931910
Harmonized Tariff Code (Schedule B)
4016931050
Harmonized Tariff Code (HTS)
4016931050
Life Cycle Status Code
2
Life Cycle Status Description
Available to Order
SDR Required Flag
N
PRC
NEW
Taxable
Y
Marketing Description
Fel-Pro gaskets offer 100% vehicle sealing with application-specific materials to give you sealing solutions with the performance and durability professionals trust
Short Product Description
Valve Stem Seal Set
Application Summary
1994-1999 Buick Century (Intake and Exhaust); 1994-1996 Buick Regal (Intake and Exhaust); 1994-1998 Buick Skylark (Intake and Exhaust); 1994-1996 Chevrolet Beretta (Intake and Exhaust); 1994-1996 Chevrolet Corsica (Intake and Exhaust); 1995-1999 Chevrolet Lumina (Intake and Exhaust); 1996 Chevrolet Lumina APV (Intake and Exhaust); 1997-1999 Chevrolet Malibu (Intake and Exhaust); 1995-1999 Chevrolet Monte Carlo (Intake and Exhaust); 1997-1999 Chevrolet Venture (Intake and Exhaust); 1994-1998 Oldsmobile Achieva (Intake and Exhaust); 1999 Oldsmobile Alero (Intake and Exhaust); 1994-1996 Oldsmobile Cutlass Ciera (Intake and Exhaust); 1997-1999 Oldsmobile Cutlass (Intake and Exhaust); 1994 Oldsmobile Cutlass Cruiser (Intake and Exhaust); 1993-1997 Oldsmobile Cutlass Supreme (Intake and Exhaust); 1996-1999 Oldsmobile Silhouette (Intake and Exhaust); 1994-1999 Pontiac Grand Am (Intake and Exhaust); 1994-1999 Pontiac Grand Prix (Intake and Exhaust); 1999 Pontiac Montana (Intake and Exhaust); 1996-1999 Pontiac Trans Sport (Intake and Exhaust)
Long Product Description
Engine Valve Stem Oil Seal Set
Extended Product Description
FEL-PRO SS 72851 Engine Valve Stem Oil Seal Set
FAB
COVERAGE -- Available for domestic and foreign nameplate vehicles
FAB
INSTALLATION AID -- Installation tool included to protect inner lip of seal from damage during seal installation
FAB
QUALITY MATERIALS -- Each valve stem seal features materials based on the specific application for your vehicle repair
FAB
ENGINEERING EXPERTISE -- Parts are reviewed, validated and approved by Fel-Pro engineers through rigorous research, development and testing
FAB
RIGHT TYPE -- Valve stem seals designs are application-specific for the repair occasion using either deflector (umbrella) seals, O-ring style or positive seals
Product Description - Invoice
Valve Stem Seal Set
Gasket Type
Positive
Grade Type
Premium
Material
High-temperature rubber

The FELPRO Engine Valve Stem Oil Seal Set contains no remanufactured components, and is designed to operate in either city or highway driving.

This part fits at least: 77 vehicles

Year Make Model Engine Notes
1999 Buick Century 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Chevrolet Lumina 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Chevrolet Malibu 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; VIN: M; Quantity needed per vehicle: 1
1999 Chevrolet Monte Carlo 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Chevrolet Venture 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Oldsmobile Alero 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Oldsmobile Cutlass 3.1L -cc V6 GAS FI VIN J U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Oldsmobile Cutlass 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Oldsmobile Silhouette 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Pontiac Grand Am 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Pontiac Grand Prix 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Pontiac Montana 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1999 Pontiac Trans Sport 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Buick Century 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Buick Skylark 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Chevrolet Lumina 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Chevrolet Malibu 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Chevrolet Monte Carlo 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Chevrolet Venture 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Oldsmobile Achieva 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Oldsmobile Cutlass 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Oldsmobile Silhouette 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Pontiac Grand Am 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Pontiac Grand Prix 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1998 Pontiac Trans Sport 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Buick Century 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Buick Skylark 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Chevrolet Lumina 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Chevrolet Malibu 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Chevrolet Monte Carlo 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Chevrolet Venture 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Oldsmobile Achieva 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Oldsmobile Cutlass 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Oldsmobile Cutlass Supreme 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Oldsmobile Silhouette 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Pontiac Grand Am 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Pontiac Grand Prix 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1997 Pontiac Trans Sport 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Buick Century 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Buick Regal 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Buick Skylark 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Chevrolet Beretta 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Chevrolet Corsica 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Chevrolet Lumina 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Chevrolet Lumina APV 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Chevrolet Monte Carlo 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Oldsmobile Achieva 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Oldsmobile Cutlass Ciera 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Oldsmobile Cutlass Supreme 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Oldsmobile Silhouette 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Pontiac Grand Am 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Pontiac Grand Prix 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1996 Pontiac Trans Sport 3.4L -cc V6 GAS FI VIN E U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Buick Century 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Buick Regal 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Buick Skylark 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Chevrolet Beretta 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Chevrolet Corsica 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Chevrolet Lumina 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Chevrolet Monte Carlo 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Oldsmobile Achieva 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Oldsmobile Cutlass Ciera 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Oldsmobile Cutlass Supreme 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Pontiac Grand Am 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1995 Pontiac Grand Prix 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Buick Century 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Buick Regal 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Buick Skylark 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Chevrolet Beretta 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Chevrolet Corsica 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Oldsmobile Achieva 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Oldsmobile Cutlass Ciera 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Oldsmobile Cutlass Cruiser 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Oldsmobile Cutlass Supreme 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Pontiac Grand Am 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1994 Pontiac Grand Prix 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; Quantity needed per vehicle: 1
1993 Oldsmobile Cutlass Supreme 3.1L -cc V6 GAS FI VIN M U/KHP OHV Naturally Aspirated Chevrolet [Engine Valve Stem Oil Seal Set] Intake and Exhaust; VIN: M; Quantity needed per vehicle: 1

Warranty Information

New products purchased from our store are covered by a manufacturer warranty. Other than applicable manufacturer warranties, or as otherwise provided in these Terms & Conditions, there are no warranties, express or implied for any of our products, and we specifically disclaim any warranty of merchantability or fitness for a particular purpose for tires, aftermarket wheels, and tire & aftermarket wheel packages.

For other parts, we provide a limited warranty of 90 days from the date received by the original purchaser or installer, unless otherwise specified, which covers the replacement of a defective part(s). The warranty applies only to parts replacement with same or better quality. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it is accompanied by the original sales invoice. All items must be in their original condition and must not be damaged due to incorrect installation upon return. The warranty is limited only to the original purchaser and is non-transferable.

All items are given a limited 90-days warranty period by the manufacturer. The manufacturer will allow the parts to be covered by their warranty provided that the part was not modified by the buyer.

Under NO circumstances will our liability exceed the amount of the original sale.

Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.

The warranty does not cover airfreight charges, labor expenses, towing expenses, or rental car expenses resulting from installation errors. Return shipping is the responsibility of the buyer. We will not reimburse any return shipping charges incurred.

All returned items must have the RA (Return Authorization) number written outside the shipping box prior to return. The RA Numbers can be obtained by creating a return from within your account. Returned items without RA numbers will not be accepted.

Our liability does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.