Suspension Control Arm and Ball - MOOG - New MOOG Suspension Control Arm And Ball Joint Assembly

Part: RK80306
  • HARDWARE INCLUDED -- Comes with all necessary hardware for easy, fast installation
  • LONG LIFE -- Ball stud shape ensures fatigue life, compensating for sag and suspension and adding extra swing when you need it
  • HIGHLY PRECISE ENGINEERING -- Optimized bushings for quiet operation and resistance to wear, salt, road grime and oils
  • QUALITY ASSURANCE--Laser-etched ID provides visible assurance of genuine MOOG quality
  • CARBON FIBER BEARINGS -- Induction-hardened studs for added strength, combined with a patent-pending carbon fiber-reinforced bearing, reduces socket friction compared to typical non-reinforced bearings for longer socket life.
  • ADDED CORROSION PROTECTION -- Coated studs and e-coated cast iron and steel control arms inhibit premature deterioration
  • INSTALLATION READY -- Pre-installed ball joints with sealed sockets for maintenance-free operation
  • EASY TO INSTALL -- Precision tolerances for easy installation and steering alignment giving you a perfect fit right out of the box
  • ENHANCED STRUCTURAL STRENGTH -- Heat treated to match or exceed OE requirements to inhibit premature failure
  • Price:   $ 71.94

  • Availability: In Stock

Fits your vehicle.

Product Details

Manufacturer:
MOOG
Part Number:
RK80306
Manufacturer Part Number:
RK80306
Description:
Suspension Control Arm and Ball
Long Description:
Suspension Control Arm And Ball Joint Assembly
Part Type:
Suspension Control Arm And Ball Joint Assembly
Category:
Suspension
Subcategory:
Suspension Springs And Related Components

Technical Details

Condition:
New
Product Fit:
Direct Fit
Weight:
8.8 pounds
Height:
17"
Width:
15"
Length:
4.5"
UOM:
EA
Quantity Sold:
Sold individually
Qty Per Application:
1
Minimum Order Qty:
1
Item GTIN:
080066007380

Specifications

Adjustable
No
Ball Joint Mounting Type
Press In
Ball Joint Stud Type
Threaded
Bushing Material
Rubber
Bushings Included
Yes
Control Arm Color
Black
Control Arm Material
Forged Steel
Control Arm Maximum Length
13.660 IN
Grease Fitting Included
Yes
Mounting Hardware Included
Yes
Pre-Greased
Yes
APS
2007-2017 Ford Expedition (Front Left Upper) (Qualifier: Premium OE Replacement); 2004-2014 Ford F-150 Lariat FX4 XLT XL STX King Ranch Platinum FX2 Harley-Davidson Edition Limited (Front Left Upper) (Qualifier: Eleventh Digit of VIN is K,
Application Summary
2007-2017 Ford Expedition (Front Left Upper) (Qualifier: Premium OE Replacement); 2004-2014 Ford F-150 Lariat FX4 XLT XL STX King Ranch Platinum FX2 Harley-Davidson Edition Limited (Front Left Upper) (Qualifier: Eleventh Digit of VIN is K,N,F, Premium OE Replacement); 2006-2008 Lincoln Mark LT (Front Left Upper) (Qualifier: Premium OE Replacement); 2007-2017 Lincoln Navigator (Front Left Upper) (Qualifier: Premium OE Replacement)
Long Product Description
Suspension Control Arm and Ball Joint Assembly front left upper
Extended Product Description
MOOG RK80306 Suspension Control Arm and Ball Joint Assembly front left upper
FAB
HARDWARE INCLUDED -- Comes with all necessary hardware for easy, fast installation
FAB
LONG LIFE -- Ball stud shape ensures fatigue life, compensating for sag and suspension and adding extra swing when you need it
FAB
HIGHLY PRECISE ENGINEERING -- Optimized bushings for quiet operation and resistance to wear, salt, road grime and oils
FAB
QUALITY ASSURANCE--Laser-etched ID provides visible assurance of genuine MOOG quality
FAB
CARBON FIBER BEARINGS -- Induction-hardened studs for added strength, combined with a patent-pending carbon fiber-reinforced bearing, reduces socket friction compared to typical non-reinforced bearings for longer socket life.
FAB
ADDED CORROSION PROTECTION -- Coated studs and e-coated cast iron and steel control arms inhibit premature deterioration
FAB
INSTALLATION READY -- Pre-installed ball joints with sealed sockets for maintenance-free operation
FAB
EASY TO INSTALL -- Precision tolerances for easy installation and steering alignment giving you a perfect fit right out of the box
FAB
ENHANCED STRUCTURAL STRENGTH -- Heat treated to match or exceed OE requirements to inhibit premature failure
Product Description - Invoice
Cntrl Arm w Ball Jt
Marketing Description
MOOG premium control arms for foreign and domestic nameplates are engineered for structural strength and corrosion protection.
Short Product Description
Cntrl Arm w Ball Jt
CTO
CN
Emission Code
4
Canadian Harmonizing Tariff Code
8708809900
Harmonized Tariff Code (Schedule B)
8708807000
Harmonized Tariff Code (HTS)
8708806590
Life Cycle Status Code
2
Life Cycle Status Description
Available to Order
SDR Required Flag
N
PRC
NEW
Taxable
Y

The MOOG Suspension Control Arm and Ball contains no remanufactured components, and is designed to operate in either city or highway driving.

This part fits at least: 90 vehicles

Year Make Model Engine Notes
2017 Ford Expedition 3.5L 3496cc V6 GAS FI VIN T 365HP DOHC Turbocharged EcoBoost [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2017 Lincoln Navigator 3.5L 3496cc V6 GAS FI VIN T 370HP DOHC Turbocharged EcoBoost [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2016 Ford Expedition 3.5L 3496cc V6 GAS FI VIN T 365HP DOHC Turbocharged EcoBoost [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2016 Lincoln Navigator 3.5L 3496cc V6 GAS FI VIN T 370HP DOHC Turbocharged EcoBoost [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2015 Ford Expedition 3.5L 3496cc V6 GAS FI VIN T 365HP DOHC Turbocharged EcoBoost [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2015 Lincoln Navigator 3.5L 3496cc V6 GAS FI VIN T 370HP DOHC Turbocharged EcoBoost [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2014 Ford Expedition 5.4L -cc V8 FLEX FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2014 Ford Expedition 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2014 Ford F-150 3.5L 3496cc V6 GAS FI VIN T 365HP DOHC Turbocharged EcoBoost
2014 Ford F-150 3.7L 3726cc V6 CNG FI VIN M 302HP DOHC Naturally Aspirated
2014 Ford F-150 3.7L 3726cc V6 FLEX FI VIN M 305HP DOHC Naturally Aspirated
2014 Ford F-150 3.7L 3726cc V6 GAS FI VIN - U/KHP DOHC Naturally Aspirated Duratec
2014 Ford F-150 3.7L 3726cc V6 LPG FI VIN M 302HP DOHC Naturally Aspirated
2014 Ford F-150 5.0L 4951cc V8 FLEX FI VIN F 360HP DOHC Naturally Aspirated
2014 Ford F-150 5.0L 4951cc V8 GAS FI VIN - U/KHP DOHC Naturally Aspirated N/A
2014 Ford F-150 6.2L 6210cc V8 GAS FI VIN 6 411HP SOHC Naturally Aspirated
2014 Lincoln Navigator 5.4L -cc V8 FLEX FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2014 Lincoln Navigator 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2013 Ford Expedition 5.4L -cc V8 FLEX FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2013 Ford Expedition 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2013 Ford F-150 3.5L 3496cc V6 GAS FI VIN T 365HP DOHC Turbocharged EcoBoost
2013 Ford F-150 3.7L 3726cc V6 FLEX FI VIN M 275HP DOHC Naturally Aspirated
2013 Ford F-150 3.7L 3726cc V6 GAS FI VIN - U/KHP DOHC Naturally Aspirated Duratec
2013 Ford F-150 5.0L 4951cc V8 FLEX FI VIN F 360HP DOHC Naturally Aspirated
2013 Ford F-150 5.0L 4951cc V8 GAS FI VIN - U/KHP DOHC Naturally Aspirated N/A
2013 Ford F-150 6.2L 6210cc V8 GAS FI VIN 6 411HP SOHC Naturally Aspirated
2013 Lincoln Navigator 5.4L -cc V8 FLEX FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2013 Lincoln Navigator 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2012 Ford Expedition 5.4L -cc V8 FLEX FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2012 Ford Expedition 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2012 Ford F-150 3.5L 3496cc V6 GAS FI VIN T 365HP DOHC Turbocharged EcoBoost
2012 Ford F-150 3.7L 3726cc V6 FLEX FI VIN M 305HP DOHC Naturally Aspirated
2012 Ford F-150 3.7L 3726cc V6 GAS FI VIN - U/KHP DOHC Naturally Aspirated Duratec
2012 Ford F-150 5.0L 4951cc V8 FLEX FI VIN F 360HP DOHC Naturally Aspirated
2012 Ford F-150 5.0L 4951cc V8 GAS FI VIN - U/KHP DOHC Naturally Aspirated N/A
2012 Ford F-150 6.2L 6210cc V8 GAS FI VIN 6 411HP SOHC Naturally Aspirated
2012 Lincoln Navigator 5.4L -cc V8 FLEX FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2012 Lincoln Navigator 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2011 Ford Expedition 5.4L -cc V8 FLEX FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2011 Ford Expedition 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2011 Ford F-150 3.5L 3496cc V6 GAS FI VIN T 365HP DOHC Turbocharged EcoBoost
2011 Ford F-150 3.7L 3726cc V6 FLEX FI VIN M 305HP DOHC Naturally Aspirated
2011 Ford F-150 3.7L 3726cc V6 GAS FI VIN - U/KHP DOHC Naturally Aspirated Duratec
2011 Ford F-150 5.0L 4951cc V8 FLEX FI VIN F 360HP DOHC Naturally Aspirated
2011 Ford F-150 5.0L 4951cc V8 GAS FI VIN - U/KHP DOHC Naturally Aspirated N/A
2011 Ford F-150 6.2L 6210cc V8 GAS FI VIN 6 411HP SOHC Naturally Aspirated
2011 Lincoln Navigator 5.4L -cc V8 FLEX FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2011 Lincoln Navigator 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2010 Ford Expedition 5.4L -cc V8 FLEX FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2010 Ford Expedition 5.4L -cc V8 GAS FI VIN L U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2010 Ford F-150 4.2L -cc V6 GAS FI VIN 2 U/KHP OHV Naturally Aspirated Triton
2010 Ford F-150 4.6L -cc V8 GAS FI VIN 8 U/KHP SOHC Naturally Aspirated
2010 Ford F-150 4.6L -cc V8 GAS FI VIN W U/KHP SOHC Naturally Aspirated Triton
2010 Ford F-150 5.4L -cc V8 FLEX FI VIN V U/KHP SOHC Naturally Aspirated Triton
2010 Lincoln Navigator 5.4L -cc V8 FLEX FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2009 Ford Expedition 5.4L -cc V8 FLEX FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2009 Ford Expedition 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2009 Ford F-150 4.2L -cc V6 GAS FI VIN 2 U/KHP OHV Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2009 Ford F-150 4.6L -cc V8 GAS FI VIN 8 U/KHP SOHC Naturally Aspirated [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2009 Ford F-150 4.6L -cc V8 GAS FI VIN W U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2009 Ford F-150 5.4L -cc V8 FLEX FI VIN V U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2009 Lincoln Navigator 5.4L -cc V8 FLEX FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2009 Lincoln Navigator 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2008 Ford Expedition 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2008 Ford Expedition 5.4L -cc V8 GAS FI VIN L U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2008 Ford F-150 4.2L -cc V6 GAS FI VIN 2 U/KHP OHV Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2008 Ford F-150 4.6L -cc V8 GAS FI VIN W U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2008 Ford F-150 5.4L -cc V8 FLEX FI VIN V U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2008 Ford F-150 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2008 Lincoln Mark LT 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2008 Lincoln Navigator 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2007 Ford Expedition 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2007 Ford Expedition 5.4L -cc V8 GAS FI VIN L U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2007 Ford F-150 4.2L -cc V6 GAS FI VIN 2 U/KHP OHV Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2007 Ford F-150 4.6L -cc V8 GAS FI VIN W U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2007 Ford F-150 5.4L -cc V8 FLEX FI VIN V U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2007 Ford F-150 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2007 Lincoln Mark LT 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2007 Lincoln Navigator 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2006 Ford F-150 4.2L -cc V6 GAS FI VIN 2 U/KHP OHV Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2006 Ford F-150 4.6L -cc V8 GAS FI VIN W U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2006 Ford F-150 5.4L -cc V8 FLEX FI VIN V U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2006 Ford F-150 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2006 Lincoln Mark LT 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2005 Ford F-150 4.2L -cc V6 GAS FI VIN 2 U/KHP OHV Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2005 Ford F-150 4.6L -cc V8 GAS FI VIN W U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2005 Ford F-150 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2004 Ford F-150 4.2L -cc V6 GAS FI VIN 2 U/KHP OHV Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2004 Ford F-150 4.6L -cc V8 GAS FI VIN W U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1
2004 Ford F-150 5.4L -cc V8 GAS FI VIN 5 U/KHP SOHC Naturally Aspirated Triton [Suspension Control Arm And Ball Joint Assembly] Front Left Upper; Quantity needed per vehicle: 1

Warranty Information

New products purchased from our store are covered by a manufacturer warranty. Other than applicable manufacturer warranties, or as otherwise provided in these Terms & Conditions, there are no warranties, express or implied for any of our products, and we specifically disclaim any warranty of merchantability or fitness for a particular purpose for tires, aftermarket wheels, and tire & aftermarket wheel packages.

For other parts, we provide a limited warranty of 90 days from the date received by the original purchaser or installer, unless otherwise specified, which covers the replacement of a defective part(s). The warranty applies only to parts replacement with same or better quality. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it is accompanied by the original sales invoice. All items must be in their original condition and must not be damaged due to incorrect installation upon return. The warranty is limited only to the original purchaser and is non-transferable.

All items are given a limited 90-days warranty period by the manufacturer. The manufacturer will allow the parts to be covered by their warranty provided that the part was not modified by the buyer.

Under NO circumstances will our liability exceed the amount of the original sale.

Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.

The warranty does not cover airfreight charges, labor expenses, towing expenses, or rental car expenses resulting from installation errors. Return shipping is the responsibility of the buyer. We will not reimburse any return shipping charges incurred.

All returned items must have the RA (Return Authorization) number written outside the shipping box prior to return. The RA Numbers can be obtained by creating a return from within your account. Returned items without RA numbers will not be accepted.

Our liability does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.