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Oxygen Sensor - WALKER PRODUCTS, INC. - New WALKER PRODUCTS, INC. OE Base Sensor
Part: 250-241192- Designed to meet or exceed OE specifications in form, fit and function. Global coverage for import and/or domestic applications. Direct fit replacement. Performance meets or exceeds OE performance. Increase fuel economy and lower emissions
- Manufacturer:
- WALKER PRODUCTS, INC.
- Part Number:
- 250-241192
- Manufacturer Part Number:
- 250-241192
- Description:
- Oxygen Sensor
- Long Description:
- OE Base Sensor
- Part Type:
- Oxygen Sensor
- Category:
- Emission Control
- Subcategory:
- Sensors
Product Details
- Condition:
- New
- Product Fit:
- Direct Fit
- Weight:
- 0.255 pounds
- Height:
- 5.75"
- Width:
- 1.85"
- Length:
- 2.125"
- UOM:
- EA
- Quantity Sold:
- Sold individually
- Qty Per Application:
- 1
- Minimum Order Qty:
- 1
- Item GTIN:
- 724620117701
Technical Details
- Connector Gender
- Male
- Connector Shape
- Rectangular
- Mounting Type
- Threaded
- Overall Length
- 700.0 MM
- Sensor Type
- Heated
- Thread Diameter
- 18.0 MM
- Thread Size
- M18
- Universal Or Specific Fit
- Specific
- Wire Gauge Measurement
- 20
- Wire Quantity
- 4
- CTO
- BR
- Emission Code
- 1
- Harmonized Tariff Code (HTS)
- 9027102000
- Life Cycle Status Code
- 2
- Life Cycle Status Description
- Available to Order
- SDR Required Flag
- N
- National Popularity Description
- Non-Stock Item
- NPS
- W
- Taxable
- Y
- Abbreviated Product Description
- O2 Sensor
- Application Summary
- BMW i8 2017, i8 2019, X1 2019-2016, X2 2019-2018, Mini Cooper 2017-2014, Cooper Clubman 2017-2016, Cooper Countryman 2017
- AAIA Part Type Description
- Oxygen Sensor
- Long Product Description
- Walker Products 250-241192 Oxygen Sensor 4-W Direct Fit
- Extended Product Description
- Walker Premium Oxygen Sensors are 100% OEM quality. Walker Oxygen Sensors are precision made for outstanding performance and manufactured to meet or exceed all original equipment specifications and test requirements.
- FAB
- Designed to meet or exceed OE specifications in form, fit and function. Global coverage for import and/or domestic applications. Direct fit replacement. Performance meets or exceeds OE performance. Increase fuel economy and lower emissions
- Product Description - Invoice
- Walker Products 250-241192 O2 Sensor
- Key Search Words
- Engine Management, OEM Replacement, Oxygen Sensor, Catalytic Converter Failure, Rich Fuel Mixture, O2 Sensor, O2
- Label Description
- Walker Products 250-241192 Oxygen Sensor 4-W Direct Fit
- Marketing Description
- Walker Products Engine Management and Oxygen/Air-Fuel sensors have been engineered and developed to be an Original Equipment Manufacturers replacement for many vehicles worldwide. Every part number is manufactured for the specific application, fitment position on the vehicle, and will provide the relevant diagnostic system feedback as required by the ECU.Newer vehicles will store fault codes in the ECU, some will relate to the affected sensor and its associated systems. A failed sensor might make itself known by causing the engine to run poorly, increase fuel consumption, exhaust emissions, or illuminating a (MIL) malfunction indicator light. The sensor, wiring harness, and connector should also be checked for physical damage. This will most likely also cause their operational life to be shortened.We are an Automotive ISO9001/TS 16949 certified company, with un-paralleled customer service, marketing, and shipping. Our electronic and paper catalogs are designed for today's fast paced marketplace, along with our eye catching packaging. Since 1946, Walker Products has been the number one choice for the engine management sensors and fuel system components needed for your vehicle. (C) 2022 Walker Products Inc. All rights reserved.
- Short Product Description
- Oxygen Sensor
- Slang Description
- O2 Sensor
- TLE
- Oxygen Sensor
Specifications
The WALKER PRODUCTS, INC. Oxygen Sensor contains no remanufactured components, and is designed to operate in either city or highway driving.
This part fits at least: 74 vehicles
| Year | Make | Model | Engine | Notes |
|---|---|---|---|---|
| 2024 | Mini | Cooper Countryman | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; AWD; Quantity needed per vehicle: 1 |
| 2024 | Mini | Cooper Countryman | 1.5L 1499cc L3 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN - 221HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; AWD; Quantity needed per vehicle: 1 |
| 2023 | BMW | X2 | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; Eng Code: B46A20B; Quantity needed per vehicle: 1 |
| 2023 | Mini | Cooper Countryman | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; AWD; Quantity needed per vehicle: 1 |
| 2023 | Mini | Cooper Countryman | 1.5L 1499cc L3 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN - 221HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; AWD; Quantity needed per vehicle: 1 |
| 2022 | BMW | X2 | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; Eng Code: B46A20B; Quantity needed per vehicle: 1 |
| 2022 | Mini | Cooper Countryman | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; AWD; Quantity needed per vehicle: 1 |
| 2022 | Mini | Cooper Countryman | 1.5L 1499cc L3 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN - 221HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; AWD; Quantity needed per vehicle: 1 |
| 2021 | BMW | X2 | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; Eng Code: B46A20B; Quantity needed per vehicle: 1 |
| 2021 | Mini | Cooper | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; Quantity needed per vehicle: 1 |
| 2021 | Mini | Cooper Countryman | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; AWD; Quantity needed per vehicle: 1 |
| 2021 | Mini | Cooper Countryman | 1.5L 1499cc L3 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN - 221HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; AWD; Quantity needed per vehicle: 1 |
| 2020 | BMW | i8 | 1.5L 1499cc L3 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN - 369HP DOHC Turbocharged | [OE Base Sensor] Downstream; Quantity needed per vehicle: 1 |
| 2020 | BMW | X2 | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; Eng Code: B46A20B; Quantity needed per vehicle: 1 |
| 2020 | Mini | Cooper | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; GAS, Eng Code: B36A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2020 | Mini | Cooper | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B46A20M0, Turbo; Quantity needed per vehicle: 1 |
| 2020 | Mini | Cooper | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B46A20B, Turbo; Quantity needed per vehicle: 1 |
| 2020 | Mini | Cooper Clubman | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B46A20M0, Turbo; Quantity needed per vehicle: 1 |
| 2020 | Mini | Cooper Countryman | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; GAS, Eng Code: B36A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2020 | Mini | Cooper Countryman | 1.5L 1499cc L3 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN - 221HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; PLUG-IN HYBRID EV-GAS (PHEV), Eng Code: B38A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2020 | Mini | Cooper Countryman | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B46A20M0, Turbo; Quantity needed per vehicle: 1 |
| 2020 | Mini | Cooper Countryman | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B48A20B, Turbo; Quantity needed per vehicle: 1 |
| 2019 | BMW | i8 | 1.5L 1499cc L3 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN - 369HP DOHC Turbocharged | [OE Base Sensor] Downstream; Quantity needed per vehicle: 1 |
| 2019 | BMW | X1 | 2.0L 1998cc L4 GAS FI VIN - 192HP DOHC Turbocharged Valvetronic | [OE Base Sensor] Downstream; Quantity needed per vehicle: 1 |
| 2019 | BMW | X1 | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; Quantity needed per vehicle: 1 |
| 2019 | BMW | X2 | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; Eng Code: B46A20B; Quantity needed per vehicle: 1 |
| 2019 | Mini | Cooper | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; GAS, Eng Code: B36A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2019 | Mini | Cooper | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B46A20M0, Turbo; Quantity needed per vehicle: 1 |
| 2019 | Mini | Cooper | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B48A20B, Turbo; Quantity needed per vehicle: 1 |
| 2019 | Mini | Cooper Clubman | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; GAS, Eng Code: B36A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2019 | Mini | Cooper Clubman | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B46A20M0, Turbo; Quantity needed per vehicle: 1 |
| 2019 | Mini | Cooper Clubman | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B48A20B, Turbo; Quantity needed per vehicle: 1 |
| 2019 | Mini | Cooper Countryman | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; GAS, Eng Code: B36A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2019 | Mini | Cooper Countryman | 1.5L 1499cc L3 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN - 221HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; PLUG-IN HYBRID EV-GAS (PHEV), Eng Code: B38A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2019 | Mini | Cooper Countryman | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B46A20M0, Turbo; Quantity needed per vehicle: 1 |
| 2019 | Mini | Cooper Countryman | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B48A20B, Turbo; Quantity needed per vehicle: 1 |
| 2018 | BMW | X1 | 2.0L 1998cc L4 GAS FI VIN - 192HP DOHC Turbocharged Valvetronic | [OE Base Sensor] Downstream; Quantity needed per vehicle: 1 |
| 2018 | BMW | X1 | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; Quantity needed per vehicle: 1 |
| 2018 | BMW | X2 | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; Eng Code: B46A20B; Quantity needed per vehicle: 1 |
| 2018 | Mini | Cooper | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; GAS, Eng Code: B36A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2018 | Mini | Cooper | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B46A20M0, Turbo; Quantity needed per vehicle: 1 |
| 2018 | Mini | Cooper | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B48A20B, Turbo; Quantity needed per vehicle: 1 |
| 2018 | Mini | Cooper Clubman | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; GAS, Eng Code: B36A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2018 | Mini | Cooper Clubman | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B46A20M0, Turbo; Quantity needed per vehicle: 1 |
| 2018 | Mini | Cooper Clubman | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B48A20B, Turbo; Quantity needed per vehicle: 1 |
| 2018 | Mini | Cooper Countryman | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; GAS, Eng Code: B36A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2018 | Mini | Cooper Countryman | 1.5L 1499cc L3 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN - 221HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; PLUG-IN HYBRID EV-GAS (PHEV), Eng Code: B38A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2018 | Mini | Cooper Countryman | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B46A20M0, Turbo; Quantity needed per vehicle: 1 |
| 2018 | Mini | Cooper Countryman | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B48A20B, Turbo; Quantity needed per vehicle: 1 |
| 2017 | BMW | i8 | 1.5L 1499cc L3 PLUG-IN HYBRID EV-GAS (PHEV) FI VIN - 357HP DOHC Turbocharged | [OE Base Sensor] Downstream; Quantity needed per vehicle: 1 |
| 2017 | BMW | X1 | 2.0L 1998cc L4 GAS FI VIN - 192HP DOHC Turbocharged Valvetronic | [OE Base Sensor] Downstream; Quantity needed per vehicle: 1 |
| 2017 | BMW | X1 | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; Quantity needed per vehicle: 1 |
| 2017 | Mini | Cooper | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; GAS, Eng Code: B36A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2017 | Mini | Cooper | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Turbo; Quantity needed per vehicle: 1 |
| 2017 | Mini | Cooper | 2.0L 1998cc L4 GAS FI VIN - 192HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Turbo; Quantity needed per vehicle: 1 |
| 2017 | Mini | Cooper | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Turbo; Quantity needed per vehicle: 1 |
| 2017 | Mini | Cooper Clubman | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; GAS, Eng Code: B36A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2017 | Mini | Cooper Clubman | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Turbo; Quantity needed per vehicle: 1 |
| 2017 | Mini | Cooper Clubman | 2.0L 1998cc L4 GAS FI VIN - 192HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Turbo; Quantity needed per vehicle: 1 |
| 2017 | Mini | Cooper Clubman | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Turbo; Quantity needed per vehicle: 1 |
| 2017 | Mini | Cooper Countryman | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; GAS, Eng Code: B36A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2017 | Mini | Cooper Countryman | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B46A20M0, Turbo; Quantity needed per vehicle: 1 |
| 2016 | BMW | X1 | 2.0L 1998cc L4 GAS FI VIN - 192HP DOHC Turbocharged Valvetronic | [OE Base Sensor] Downstream; Quantity needed per vehicle: 1 |
| 2016 | BMW | X1 | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; Quantity needed per vehicle: 1 |
| 2016 | Mini | Cooper | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; GAS, Eng Code: B36A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2016 | Mini | Cooper | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B46A20M0, Turbo; Quantity needed per vehicle: 1 |
| 2016 | Mini | Cooper | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B48A20B, Turbo; Quantity needed per vehicle: 1 |
| 2016 | Mini | Cooper Clubman | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged SULEV | [OE Base Sensor] Downstream; GAS, Eng Code: B36A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2016 | Mini | Cooper Clubman | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B46A20M0, Turbo; Quantity needed per vehicle: 1 |
| 2015 | Mini | Cooper | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B38A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2015 | Mini | Cooper | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B46A20M0, Turbo; Quantity needed per vehicle: 1 |
| 2015 | Mini | Cooper | 2.0L 1998cc L4 GAS FI VIN - 228HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B48A20B, Turbo; Quantity needed per vehicle: 1 |
| 2014 | Mini | Cooper | 1.5L 1499cc L3 GAS FI VIN - 134HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B38A15M0, Turbo; Quantity needed per vehicle: 1 |
| 2014 | Mini | Cooper | 2.0L 1998cc L4 GAS FI VIN - 189HP DOHC Turbocharged | [OE Base Sensor] Downstream; GAS, Eng Code: B48A20M0, Turbo; Quantity needed per vehicle: 1 |
Warranty Information
New products purchased from our store are covered by a manufacturer warranty. Other than applicable manufacturer warranties, or as otherwise provided in these Terms & Conditions, there are no warranties, express or implied for any of our products, and we specifically disclaim any warranty of merchantability or fitness for a particular purpose for tires, aftermarket wheels, and tire & aftermarket wheel packages.
For other parts, we provide a limited warranty of 90 days from the date received by the original purchaser or installer, unless otherwise specified, which covers the replacement of a defective part(s). The warranty applies only to parts replacement with same or better quality. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it is accompanied by the original sales invoice. All items must be in their original condition and must not be damaged due to incorrect installation upon return. The warranty is limited only to the original purchaser and is non-transferable.
All items are given a limited 90-days warranty period by the manufacturer. The manufacturer will allow the parts to be covered by their warranty provided that the part was not modified by the buyer.
Under NO circumstances will our liability exceed the amount of the original sale.
Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.
The warranty does not cover airfreight charges, labor expenses, towing expenses, or rental car expenses resulting from installation errors. Return shipping is the responsibility of the buyer. We will not reimburse any return shipping charges incurred.
All returned items must have the RA (Return Authorization) number written outside the shipping box prior to return. The RA Numbers can be obtained by creating a return from within your account. Returned items without RA numbers will not be accepted.
Our liability does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.